POLICIES

 

 

GENERAL | ADULT CLASSES | YOUTH CLASSES | OPEN GYM | WORKSHOPS | PRIVATE LESSONS | PARTIES | LEGAL

 

GENERAL

  • No Refunds: Windsor Circus School does not offer refunds in most cases. In the rare event that a refund is issued at the discretion of a manager, we reserve the right to charge a 10% or $25 processing fee.
  • No Transferring Services: Switching classes/programs or trading spots with other students on rosters or waitlists is not permitted.
  • Expiration Dates: All services have expiration dates, see details below or inquire prior to purchase.
  • All services must be paid for in full at the time of booking, with the exception of our monthly memberships which are paid on a monthly basis on the 1st of the month: FITpass, FITpass Black, UNLIMITED M2M, UNLIMITED 12-Month Commitment, and our youth program P.R.I.M.E.
  • Discounts:  No “stacking” of discounts or promotions. Only one discount or promotion can be applied to a purchase. Discounts cannot be applied to enrollments purchased using certificates from schools and libraries. Promo Codes are applied only at the time of checkout. Promo Codes must be given either electronically or in person while checking out to apply to the sale. There are no retroactive applications or refunds after the sale has been completed.
  • Account Credit:  Windsor Circus School account credit never expires and can be used on any services and products with the exception of show tickets. Windsor Circus School account credit cannot be refunded as cash, a credit card credit or a check. Account credit refers to a dollar amount balance on the student’s Windsor Circus School account, or to dollar amount gift cards/certificates. Any class credit or service that is purchased is not “account credit.”
  • All persons entering the building for any reason other than observation must have an account which signs our General Liability Waiver. Minors’ accounts must have the approval of their parent or legal guardian. You can sign up for an account at the Front Desk, or you can go to the Account page to sign up for an account before you come for your class or event.
  • Windsor Circus School’s  schedule is subject to change without notice, and facilities may be closed for certain days or weeks, including, but not limited to, holidays and special events.
  • Any questions about, or requests for exceptions to any of the policies can be sent to admin@windsorcircusschool.com. Policy exceptions are rare and decided on a case-by-case basis.

   

 

ADULT CLASSES

Students ages 14 and up can enroll in Adult classes through semester enrollment or on a drop-in basis. Our adult programming has four semesters per year: Winter, Spring, Summer and Fall.  

 

SEMESTER ENROLLMENT: This method of registration allows a student to reserve a spot in the same weekly class at the lowest price point. A student must enroll in all dates of the semester.  

  • Make Up Policy: Semester-enrolled students are permitted one make up class per class per semester for any reason. To claim this credit, the student must contact the front desk either before the missed class or within a week from the date of the missed class. The make up credit can be used for any class in the same price tier or in a lower price tier. Make up credits are good for 30 days from the date of the request, or until the end of the semester-whichever is longer. Windsor Circus School cannot guarantee class availability for use of the make up credit. We do not need to see medical documentation or any other document in order to grant the one time make up credit, and under no circumstances are more than one make up credit granted per student per semester class.
  • If Windsor Circus School must cancel a class in which you are semester enrolled, you will automatically be granted a credit within 24 hours of the canceled class. The credit will be available for use for 30 days or until the end of the semester, whichever is longer
  • Medical Withdrawal: If a medical situation arises which will prevent the student from participating for the rest of a semester, Windsor Circus School will credit 50% of the remaining pro-rated tuition to the student’s Windsor Circus School account for future use. A medical doctor's signature on our Medical and Compassionate Withdrawal Form is required for medical withdrawal, it should specify the initial date of injury/illness or exceptional circumstance.

 

DROP IN ENROLLMENT (Class Packs) This method of registration allows a student to use individual class credits to register for individual dates of a class. Drop in enrollment is paid for with class credits (Class Packs) that can be purchased individually or in 5 or 10-packs for a discounted price.

  • Cancellation Policy: If you cancel fewer than 24 hours before the start of class or are a no-show for a class, you forfeit your class credit. This is a “Late Cancel.”  If you cancel a class more than 24 hours before the start of class, you retain your class credit, with its original expiration date. This is an “Early Cancel.”
  • Illness/Injury: in the event that a medically-documented illness or injury prevents you from attending class, please contact the front desk to cancel your enrollment. If it is more than 24 hrs before the class, you can “early cancel” and retain your class credit, no doctor’s note is needed. If it is fewer than 24 hours before the class or up to 1 week after the class has occurred, then you may submit a doctor’s note in order to have the credit reinstated. It will maintain its original expiration date.
  • In the event that Windsor Circus School cancels a class, your class credit will be automatically returned to your account. This credit will maintain the original expiration date. In rare cases, an expiration extension will be granted, inquiries can be directed to admin@windsorcircusschool.com.

Adult class credits can be applied to less expensive classes with the exception of Tier A and B class credits, ie a Tier B credit can pay for a FITclass or Open Gym. Likewise, a Tier A class credit can pay for a FITclass or Open Gym. But a Tier A class credit cannot pay for a Tier B class and visa-versa Please contact us at info@windsorcircusschool.com to have the class credit changed. From the date of sale, all adult class credits must be taken within:  

  • Single Class: one month
  • 5-Pack: three months
  • 10-Pack: six months

If a student has not arrived in class within the first 15 minutes of class, they will not be admitted into the class for any reason. Waitlisted students will be permitted to take the class if space becomes available due to late students. The exception to this rule is Open Gym where students may join anytime it is held. Please see the front desk to sign in to Open Gym. Students who arrive more than 15 minutes late are marked as a “late cancel” and the credit is forfeited.

 

MEMBERSHIP ENROLLMENT FITpass, FITpass Black, SEMESTERpass, UNLIMITEDpass Monthly, and UNLIMITEDpass Yearly are all monthly recurring memberships that permit students to attend classes as they wish. The FITpass and FITpass black allow students to attend any FITclasses and Open Gyms they wish as many times as they like The SEMESTERpass allows students to take 4 classes per month in both Aerial (Tier A or B) and Ground (FITclasses). The UNLIMITEDpass Monthly and UNLIMITEDpass Yearly allow students to attend any Tier A, Tier B, FITclasses, and Open Gyms as many times as they wish.

  • Monthly Memberships: FITpass, FITpass Black and UNLIMITED Monthly are all monthly memberships. This allows you to sign up for the classes outlined above within the 30/31 calendar days of your contract start date. For example, if you started on January 1st, you would be able to book classes up until January 31st. Once the February auto-billing is completed on February 1st, you are then able to book February classes. SEMESTERpass allows you to book classes for the entire Semester, or what remains of the current Semester.
  • Class Cancellation Policy: If a student signs up for a class, either online or in person, they are responsible for attending that class or canceling their signup in person, by email, or online at least 24 hours prior to the class start. If a student does not cancel a class and misses that class for any reason, a $10.00 charge will be assessed to their account. To ensure this does not happen, please remember to cancel all classes you cannot attend at least 24 hours prior.
  • Membership Cancelation: FITpass, FITpass Black, and UNLIMITEDpass Monthly are all no-commitment, monthly memberships. A student may cancel any of them at any time in accordance with each student's membership contract. If the student is in an UNLIMITEDpass Yearly and a medical situation arises which will prevent the student from participating for the remainder of the contract, A medical doctor's signature on our Medical and Compassionate Withdrawal Form is required for medical withdrawal. It should specify the initial date of injury/illness or exceptional circumstance. Without the Medical and Compassionate Withdrawal Form, the 12-Month Commitment will be upheld until the contract expires 12 months from the contract start date. The SEMESTERpass is an agreement for a three month semester, or the remainder of the current semester and the student is responsible for that semester's 3 or less payments only.

 

WAITLIST POLICY It is necessary to “opt-in” for emails on your MindBody account to use the waitlist feature for classes. An email will be automatically sent to the email address on your account when you are added to a class from the waitlist. Please keep this information correct and make sure to add info@windsorcircusschool.com to accepted addresses in your email to ensure your notification. You may choose to respond to this e-mail, accepting or declining your space on the roster. By utilizing the waitlist feature, you are agreeing to cover the cost of any class in which you are registered. You can be automatically enrolled in the class from the waitlist until 24hrs before the start of class so if you are on one or more waitlists, please monitor your email. If you place yourself on a Waitlist, it is your responsibility to check on your status, and remove yourself if you are unable to attend the class. You will not be automatically added to the waitlist if a space becomes available less than 24 hours prior to class start time. Please feel free to check class roster or contact front desk to see if last minutes spaces have become available. These policies are in effect whether you have been “confirmed” from the waitlist or not- this means that once you are dropped into a class and notified, we do not need any further confirmation from you that you will take the class. If a student has available credits in their account, MindBody will allow them to register for a waitlist without purchasing a credit. If a student does not have available credits, they will be prompted to purchase a credit. If you do not wish to purchase a credit, please contact the front desk who will put you on the waitlist for no charge. If you do purchase a credit but do not get into the class, that credit will remain available on your account until its expiration date.  

 

PREREQUISITES In addition to the minimum age requirement of 14, many adult recreational classes at Windsor Circus School have skill prerequisites. In order to receive approval, please indicate for which classes you would like to be approved and send training or performance videos to info@windsorcircusschool.com. Videos should be 2-4 minutes long and ideally show the student moving through skills (ie not just a backbend, but the student getting into and getting out of the backbend, not just a drop on silks, but the student preparing for the drop). Alternatively, attend the intro level class to request approval from that instructor (e.g. Intro to Aerial Silks, Intro to Mixed Aerials, Open Gym, etc.).  

 

FAMILY PACK SHARING Members of the same immediate family (parent, spouse/partner, child, sibling) may share adult rec class packs and credits. They may not share semester enrollments or any other services. To confirm that your accounts are properly set up for sharing, please contact the front desk. Sharing credits does not mean that one family member can register for a class but then another family member can attend in his/her place.  

 

 

YOUTH CLASSES

Youth class enrollment is for a full semester. In some instances an exception may be made to accept a student during the course of an already in progress semester, please contact the front desk to inquire. An enrollment is for ONE child attending one specific class each week.

 

TRIAL CLASSES Students wishing to try a single date of a class prior to enrolling for the semester can contact info@windsorcircusschool.com to request pricing and availability for a trial class.

 

LATE ENROLLMENT Students may enter a semester for up to 5-weeks after the semester begins. Students may not enroll into a class after the first 5-weeks.

 

MAKE UP CLASSES

  • Make Up Policy: Youth Semester-enrolled students are permitted one make up class per class per semester for any reason. To claim this credit, the student must contact the front desk either before the missed class or within a week from the date of the missed class. The make up credit can be used for any Open Gym. Make up credits are good for 30 days from the date of the request, or until the end of the semester-whichever is longer. We do not need to see medical documentation or any other document in order to grant the one-time Open Gym make up credit, and under no circumstances are more than one make up credit granted per student per semester class. Open Gym is held on Sundays from 1-3PM.
  • If Windsor Circus School must cancel a class in which you are semester enrolled, Windsor Circus School will issue a pro-rated refund for the missed class.

 

MEDICAL WITHDRAWAL If a medical situation arises which will prevent the student from participating for the remainder of a Youth semester, Windsor Circus School will credit 50% of the remaining pro-rated tuition to the student's Windsor Circus School account for future use. We cannot credit any classes that occurred prior to being notified in writing that the child will withdraw. A medical doctor's signature on our Medical and Compassionate Withdrawal Form is required for medical withdrawal, it should specify the initial date of injury/illness or exceptional circumstance but can be received after Windsor Circus School is initially notified of the withdrawal.

 

LATE ARRIVAL AND LATE PICK-UP POLICIES Students arriving late to class will be admitted but may be restricted from participating in some activities for safety reasons. Students must be picked up by a legal guardian immediately upon the conclusion of the class. After a 5 minute grace period, Windsor Circus School reserves the right to charge a $10 late fee for each 5 minutes that the student remains onsite without a guardian.

 

RECEIPT REQUESTS FOR REIMBURSEMENT PURPOSES If our standard receipts will not work for your needs, we will make every effort to provide the type of receipt you request. Please submit via email all the specific details and information required on the receipt, and we will respond within 10 days with a suitable receipt. If that receipt does not work for you and we included all of your requested details, we reserve the right to charge a $25 administrative fee to process a second receipt.    

 

 

OPEN GYM

Open Gym is offered on a first come, first served basis. It is designed for current students to work on improving their practice of moves they have been taught by Windsor Circus School instructors and can safely perform. There is absolutely no teaching or instructing allowed from fellow students. This practice is not only dangerous but undermines the safe progression of classes. If you are having trouble with a move that was taught to you in a class you took at Windsor Circus School, you may ask the Instructor or Manager in charge of Open Gym that day for help performing the move. It is at their sole discretion whether they believe it is appropriate to teach the move being requested. Other instructors may be present and practicing their private routines, please be courteous of them and direct all questions or requests for instruction to the Instructor or Manager in charge of Open Gym that day. Open Gym is offered at a discount for students currently enrolled in classes. A current student is defined as a student who has taken a class within the last 30 days.    

 

 

WORKSHOPS

All workshop sales are final, non-refundable, non transferable, and not eligible for medical exemptions/withdrawal. Students who arrive late may not be admitted to workshops. Please review the late policy in the description of the specific workshop to determine if late students will be accepted. Refunds will not be given in the case that a student is denied entry due to late arrival.    

 

 

PRIVATE LESSONS

CANCELLATION AND RESCHEDULING After scheduling a private lesson, a student may cancel the lesson up to 48 hours prior to the scheduled start time of the lesson. The private lesson credit is returned to the student’s account for future use. The credit retains its original expiration date. The credit is not eligible for a cash or credit refund. Cancellations made fewer than 48 hours before the start time of the lesson will result in a forfeit of the credit, regardless of the time that the lesson was scheduled.

 

PRIVATE LESSON DISCOUNTS With instructor permission, a student may purchase a private lesson 10-pack for a 10% discount. All credits on a 10 pack are for use by the same student, with the same instructor, for lessons of the same length and with the same number of students (ie private vs. semi-private).

 

EXPIRATION Single credit- 1 month from date of purchase 10-pack- 6 months from date of purchase.

 

 

PARTIES

BOOKING Please submit party requests at least 2 weeks prior to the desired date to allow time for booking and processing. Specific instructors may be requested but cannot be guaranteed. Parties and events are NOT booked until we receive your payment. All booking and payments are processed by our Party and Events coordinator. Parties and events booked after normal Windsor Circus School facility times may be subject to additional fees. All participants must have an account in order to participate. Insurance prohibits any additional persons to participate in activities outside of the reservation, including parents. The minimum age for all parties and events is 6 years old. Circus activities occur during the booked party and event time. Food and drink are not recommended during activity time. All parties and events come with an additional 30-minute booking in our seating area for food, drink, etc. Booking available upon request.

 

CANCELLATIONS Cancellations made more than 30 business days before the event will incur a $25 cancellation fee. Cancellations made 10-30 business days prior to the event incur a fee of 10% of the total event cost. Cancellations made 3-9 business days prior to the event incur a fee of 50% of the total event cost. No refund is given when a cancellation is made within 72 hours of the event.

 

RESCHEDULING AND OTHER ADJUSTMENTS Adjustments to the size of your party must be made 5 days prior to the scheduled event date to prorate the total cost. We will accommodate movement of reservation dates when possible. Reschedules made more than 30 business days in advance incur a $25 rescheduling fee. Rescheduling made 10 – 30 days in advance incur a 10% rescheduling fee. Rescheduling made 9 business days prior to your event or closer incur a fee of 50% of the event total.    

 

 

BEHAVIOR AND PERSONAL CONDUCT Windsor Circus School promotes tolerance, respect, and positivity at all times. Windsor Circus School’s primary goal is ensuring a safe environment in which all members of the community may enjoy circus arts. Any individual who denies others the right to safe, respectful enjoyment of Windsor Circus School’s facilities and offerings may be denied access to the facility and have any memberships or class reservations revoked (a pro-rated refund will be made for unused service fees). In extreme cases, such as those culminating in verbal or written complaints to Windsor Circus School staff, an individual may be prohibited from entering Windsor Circus School indefinitely. Such prohibition will be at the sole discretion of Windsor Circus School management.

 

NONDISCRIMINATION POLICY Windsor Circus School is committed to encouraging and sustaining a learning and work community that is free from prohibited discrimination and harassment. Windsor Circus School prohibits discrimination on the basis of race, color, religion, national origin, disability, veteran status, sexual orientation, gender identity, sex, genetic information, or age in the administration of its educational policies, admission policies, financial aid, employment, or any other Windsor Circus School program or activity.